Customer Service

You may call our toll-free number to confirm your delivery. We also send e-mail confirmation with Fed Ex or UPS tracking numbers if you provide your e-mail address. Please remember that we are a small family farm and demand during peak periods is very high. We will do our very best to fill your specific order but availability is on a first come first served basis.

Call our toll-free number: 1 888 982-7744

You may also e-mail sales@hawaiiblooms.com or fax your order to 808 982-5204. Be sure to include any special instructions with your order and a phone number where you can be reached.

Shipping

Orders are shipped via FedEx or UPS 2-day Service. We prefer to ship Monday through Wednesday. We will ship on Thursday or Friday upon request, but can not be responsible for product shipped over a weekend that does not arrive in perfect condition.

Rural Areas

If you shipment is being sent to an area that is designated as "rural" by Fedex or UPS, we reserve the right to charge an additional $3.00 Shipping Fee. Rural areas may or may not require an additional delivery day. FedEx or UPS does not include weekend days in the delivery commitment except for Fedex Priority service, which includes Saturday delivery where available. Sorry, there are no weekend shipments available from anywhere in Hawaii.

You can call 1-800-GO-FEDEX to check on your zipcode.

Guaranteed Delivery

We guarantee safe delivery of our plants and flowers if we are allowed to choose the shipping method, allowed to withhold shipment until weather conditions are conducive to safe delivery and if you choose the Fedex Signature option and someone is available to sign for a delivery receipt. We will pack everything with great care and guarantee a healthy plant, but can not be responsible for buds or blooms that may be damaged in shipping.

We can not be held responsible for delivery delays related to circumstances beyond our control (natural disasters, inclement weather, acts of terrorism, etc.). Neither Fedex nor UPS guarantee perishables. If you are shipping to an extremely cold or extremely warm climate, though we do take all the precautions that we can, we can not be held responsible for damage due to either extreme heat or extreme cold.

Damaged Shipments

We take extreme care in packing your order. In the unlikely event that damage occurs, please keep all packing material and plants or flowers and please report the damage to us immediately. We may request the return of damaged items.

Arizona Shipments

Due to Agricultural Inspection Regulations we cannot ship plants to Arizona. Sorry, only flower bouquets.

Shipping Address

Please make sure the shipping address provided to us is correct. There will be a $15.00 surcharge added to your order if the address or zip code is incorrect and our carriers need to change it to deliver your order. Please make certain that the address and zip code are accurate. Sorry, we can not deliver to P.O. Boxes.

UPGRADED SERVICE is available for an additional cost. Customers have the choice of upgrading to Fedex Standard Overnight for an additional charge of $5.00; Fedex Priority Overnight for an additional charge of $10.00; or Fedex Priority Saturday delivery for an additional charge of $15.00. Standard Overnight or Saturday delivery is not available in rural areas. Alaska shipments have an additional $20.00 surcharge. These are shipping carrier charges and not farm charges.

FedEx Signature Request

With Fedex, you may request that your package be signed for instead of being left without a signature at your recipient's address. The Fedex charge for this service is $3.00. We can not be held responsible if a package is left out in the elements for an extended period of time, or if the package is stolen.

For larger or custom orders, additional shipping charges may apply. Please inquire with us at the farm for estimates on custom orders.

Random Inspection

All of our shipments are subject to random inspection by State and Federal inspection agencies; we are not responsible for delay from these agencies.

Availability

All offerings are subject to availability and prices are subject to change without notice. During peak holiday periods we advise you to place your orders early because supply may be limited. We suggest at least two weeks or more. We will do our best to ensure your first choice, but in the event the flowers or plants you want are no longer available we may have to substitute your choices. If you are ordering less than one week before a special occasion we recommend that you nominate a second choice.